cravebox Terms of Service

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Welcome to cravebox. These Terms of Service ("Terms") set out the rules that apply when you visit, browse, or purchase from the cravebox website and mobile platform, and when you interact with our products and customer service team. By using our platform or placing an order, you confirm that you accept these Terms.

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1. Acceptance of Terms

Your use of any service offered by cravebox confirms that you have reviewed these Terms, understand them, and consent to be bound by them together with every law and regulation that applies to you. Should you disagree with any part of these Terms, you may not access our website or use our services.

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2. Use of Website & Account Responsibilities

• Eligibility: To place orders on this website, you must be 18 years of age or older, or have reached the legal age of majority where you live.
• Prohibited Conduct: You agree to use our platform only for lawful, personal, non-commercial purposes. The following activities are not permitted:
  • Submitting fraudulent transactions or placing orders in bad faith;
  • Deploying automated bots, scrapers, or similar tools to harvest product information or pricing without our consent;
  • Attempting to breach site security, data infrastructure, or other users' accounts;
  • Reselling cravebox products for commercial profit without our express written permission.
• Account Security: You are responsible for keeping your account credentials confidential and for every activity that takes place under your account.

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3. Product Information, Pricing & Availability

• Accuracy: We work diligently to present accurate product images, specifications, nutritional facts, allergen warnings, and prices. Even so, typographical mistakes or stock discrepancies can occasionally arise.
• Price & Order Corrections: Where an obvious pricing or typographical error occurs, cravebox may correct the mistake and amend or cancel any affected orders before they are dispatched, returning any amount already charged in full.
• Perishable Goods: Fresh or perishable items may naturally differ slightly in weight, appearance, or ripeness. Allergen information is supplied for reference only; customers with severe allergies should carefully review the labels on product packaging.

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4. Orders, Payments & Cancellations

• Order Acceptance: Every order placed on our website depends on product availability and order verification. We may limit order quantities or cancel orders that we suspect involve fraud or a breach of these Terms.
• Payment Processing: All payments are encrypted with SSL/TLS technology and handled by payment gateways that comply with PCI-DSS standards. Payment in full is required before an order is dispatched.
• Order Modifications & Cancellations: To cancel or change an order, you must contact [email protected] within 1 hour of placing it. After an order has entered dispatch processing, it can no longer be canceled or modified.

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5. Shipping, Returns & Customer Rights

Your purchases are governed by our official operational policies, which form part of these Terms by reference:

• Shipping & Delivery: Our Shipping Policy sets out all shipping fees, delivery estimates, and processing times.
• Returns & Refunds: Our Return & Refund Policy governs returns, return eligibility, damage claims, and refund processing timelines.

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6. Intellectual Property

Every original element on cravebox's platform — including text, graphic designs, logos, software, product branding, and trade names — belongs exclusively to cravebox and is safeguarded by international copyright, trademark, and intellectual property laws. Reproducing or distributing any of this material without authorization is strictly prohibited.

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7. Limitation of Liability

To the fullest extent that applicable law allows, cravebox will not be responsible for indirect, incidental, special, or consequential damages arising from your use of our platform, products, or services. For any claim connected to a transaction, our total aggregate liability will not exceed the amount you paid for the specific products or services at issue.

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8. Governing Law & Dispute Resolution

These Terms are governed by and interpreted under the laws of the State of Delaware, United States, disregarding any conflict-of-law rules. Before pursuing any formal action, you agree to first bring any dispute or claim relating to these Terms or your purchase to cravebox's support team so that we can attempt an informal resolution.

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9. Changes to These Terms

cravebox may revise or update these Terms at any time. When changes are material, we will announce them by publishing the revised terms on our website. If you continue using our website or services after an update takes effect, that continued use constitutes your acceptance of the revised Terms.

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10. Contact Us & Merchant Details

If you have questions regarding these Terms of Service, please contact our support team:

• Official Business Name: cravebox
• Customer Support Email: [email protected]
• Customer Support Phone: 13157671541
• Physical Business Address: 6473 Pine Grove road, GLENFIELD, NY 13343, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST